1 - Introduction & Objectives
What is a "Problem?" Why Problems Persist What is A Root Cause?Why Root Causes are important
2 - How to Organize for an RCA
RCA Roles and ResponsibilitiesAssemble your RCA TeamModes of CommunicationHow to Resolve ConflictCase Study Exercise
3 - Select the Problem to Analyze
Define the selection criteriaPlan and estimate tasks for the teamFinalize the plan and gain agreement among your stakeholdersCase Study Exercise
4 - Define the Problem
What to look for - Problem-as-Given (PAG) vs. Problem-as-Understood (PAU)Developing your problem statement Refining the problem specificationCase Study Exercise
5 - Identify the Source of the Problem
Discuss when to use the appropriate analysis technique to determine the problem sourceProcess Diagram Forms & Checklists Statistical Sampling Fishbone Diagram Surveys Charts - Line, Scatter, Bar, & PieCase Study Exercise
6 - Solution Options Analysis & Selecting the "Best Fit"
How to approach different solution optionsBrainstormingWeighted EvaluationSelecting the appropriate optionHold an Retrospective on your approachPlanning the proposalCase Study Exercise
7 - Putting RCA into Practice
Create a Root Cause Analysis program within your organizationHow to develop appropriate recommendations to address root causes at various levels to avoid future incidents
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems.
This course is aimed at people who are practicing Business Analysts or who have had previous Business Analysis training. It is recommended that participants complete the BA01 – Business Analysis Essentials course prior to enrolling or have equivalent experience.